Privacy Policy
Introduction
Welcome to Guardian Care Services.
We are committed to protecting your privacy and handling all personal and health-related information with the utmost care, respect and confidentiality — especially important when supporting elderly individuals and their families.
This policy explains how we collect, use, store, share and protect your information when you use our website, mobile app, or receive our home care services in Bangladesh.
Information We Collect
We collect only the information genuinely needed to provide safe, compassionate and personalized care:
- Basic identity & contact information
- Health and medical details (Consent required)
- Care preferences & routines
- Caregiver / applicant qualifications
- Payment & billing data
- Technical & usage data
- Communication logs & feedback
- Emergency contact details
How We Use Your Information
We utilize your data to ensure the highest standard of service delivery:
Service Delivery
Assessing needs, matching caregivers, and creating personalized care plans for our clients.
Communication
Sending appointment reminders, care updates, and critical emergency alerts.
Administration
Processing billing, ensuring regulatory compliance, and maintaining service quality.
Security
Preventing fraud and protecting the physical and digital wellbeing of our community.
We do not sell your personal information — ever.
Consent & Your Rights
We always ask for your clear, informed consent before collecting sensitive health data. You have complete control over your information:
- Access: Request a copy of all information we hold.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion (subject to legal requirements).
- Withdrawal: Revoke consent at any time for data processing.
Data Retention
Our retention schedules are designed to meet legal obligations while respecting your privacy:
Security Measures
Your data is stored in secure environments with multiple layers of protection:
- Encryption (AES-256) at rest & in transit
- Multi-factor authentication for staff
- Regular third-party security audits
- Secure backup on protected servers
While we take every reasonable precaution, no digital system is entirely immune to risk. We maintain a robust incident response plan to act quickly if issues arise.
Contact Our Privacy Officer
If you have any questions or wish to exercise your data rights, our team is ready to help you.
Email Us
care@guardiancare.com
Call Us
+880 123 456 789
123 Guardian Care Street, Dhaka, Bangladesh