Return & Refund Policy
Our priority is ensuring your loved ones receive the highest quality of care. This policy outlines our procedures for service adjustments and satisfaction guarantees.
Cancellation & Rescheduling
We understand that schedules can change. To maintain the efficiency of our medical and care teams, we require the following:
The 24-Hour Rule:
Customers must cancel or reschedule any service at least 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice may be subject to a service fee.
Our coordination team will arrange the next available date based on the mutual availability of both the healthcare service provider and the customer.
Service Commitment
Guardian Care Services is powered by a multidisciplinary team of dedicated healthcare experts. We ensure every client receives reliable, professional care through our network of:
Caregivers
Nurses
Doctors
Babysitters
Pathology Staff
Counselors
Ambulance Providers
Health Experts
Complaints & Replacements
Your satisfaction is our primary metric for success. If you are not satisfied with the quality of service provided:
- Raise your concern immediately through our Official Hotline.
- Our management team will investigate the feedback promptly (typically within 12–24 hours).
- We will arrange a replacement service provider or provide an alternative care solution to ensure your needs are met.
Refund Policy
Monetary Refund Policy
Guardian Care Services operates on a service-first model. Please note the following regarding financial returns:
Non-Refundable Payments
Guardian Care Services does not issue monetary refunds for services rendered or booked. Instead, we are committed to offering alternative care solutions and service credits to resolve any discrepancies or unmet expectations.